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To serve you better, we've assembled a list of our customers' most frequently asked questions. If you don't find your answer here, feel free to contact us.
When should I get my water bill?
Bills are mailed the last week of the month, you should receive your bill around the 1st of each month. You'll receive an email bill as soon as the bills are available if you have provided us with your email address.
Where do I send my payment?
Our mailing address is: P.O. Box 716, Mineral Wells, TX 76068-0716.
When is my bill due?
All bills are due on the 15th of each month, should the 15th fall on a weekend or holiday, bills are due on the following business date without a late fee penalty. If you are mailing your payment it must be postmarked on or by the 15th.
Does North Rural have a payment drop box?
No; our office is right off of the highway and we feel it's unsafe to leave payments unattended near a main highway.
What do I do if I am experiencing low pressure?
Check your meter and the surrounding area for possible leaks. Next, call our office and report low pressure for your area.
Why is my water discolored?
A repair could have been completed recently allowing air to enter the line, causing the milky look.
What chemicals are added to the water?
North Rural purchases treated water from the City of Mineral Wells. Only chemicals that are approved by the National Safety Foundation for treatment of drinking water. You can find more information on this topic by reviewing our Annual Drinking Water Quality Report.
Why is my bill so high? There's no way I used this much water!
First things first... check your meter and the reading. You could possibly have a leaky toilet, faucet, or a small leak that's difficult to detect. Also, look around your property for any standing water or patches of green grass. These could be signs of a leak.
My water tastes, looks, and smells funny. Is it safe to drink?
All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.
Why does debris come out of the faucet when running hot water?
Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.
Why do I have a previous balance when I know I sent in my payment?
We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.
How do I know if my meter was read correctly?
It's very easy to check your reading. First, look at the reading on your most recent bill, and look at the reading on the meter. Then, do the math! If your actual meter reading is LESS than the reading on your bill it was read wrong and you should give us a call. If the actual meter reading is MORE than the reading on your bill it was read correctly. If you can't find your most recent bill or just need some help feel free to give us a call!
Is there any way to know if I have a leak?
Yes, make sure there's nothing running (faucets, showers, toilets, washing machine, dishwasher, sprinklers, etc) and look at your meter. If the meter is spinning there is water going through, if everything is turned off the meter shouldn't spin. If it is spinning, it's very likely you have a leak. For small, less detectable leaks you may have to watch the meter for five to ten minutes. The faster the meter is spinning the more water is going through.
